Freddie Mac Single-Family
Just Released: New Mortgage Collections Reference Guide
Earlier this year, we introduced updates to the 2026 Servicer Success Scorecard. These enhancements are designed to improve early delinquency management, minimize operational and credit risks and elevate performance outcomes.

Building on this momentum, this past March we announced enhancements to the Servicing Honors and Rewards Program (SHARP)SM, ensuring broader engagement, clearer performance metrics and more meaningful rewards. Our support for you and the homeowners you serve continues as we announce the release of our new Mortgage Collections Reference Guide.
Download Collections Guide
Establishing and maintaining contact with homeowners throughout the delinquency process is critical. Early dialogue builds trust, improves cure outcomes and helps to reduce borrower disengagement. Inside the guide you’ll find:
  • Summarized Single-Family Seller/Servicer Guide (Guide) requirements for collections.
  • Strategies related to Guide requirements for contacting borrowers and early outreach.
  • A timeline outlining minimum collection efforts.
  • Customer service operations standards and more.
This resource was developed to empower you with the knowledge and strategies needed to enhance your Scorecard by minimizing loan delinquencies through early detection and targeted outreach. For more information contact your Freddie Mac representative or Customer Service (800-FREDDIE).
 
 

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